When you work with Rock-it Cargo, you will be working with one of our most experienced global live event agents, ready to respond to your every need. Our business model is built around a single point of contact - a dedicated operations agent that is assigned to each customer. Your "Concierge" is available to guide you every step of the way, throughout the duration of your project, anywhere in the world. With other freight forwarders you have multiple contacts - one for customs, one for warehouse, one for ocean freight, etc. With Rock-it, your concierge coordinates all aspects of your shipment and reports back to you. When you have a question or problem, you make one phone call. Whether it be on-site presence or a call at 3:45 a.m., your concierge will be there. This means you have direct access to your agent's cell phone and email, ensuring you receive the information you are seeking when you need it.