When you work with Rock-it Cargo, you will be working with one of our most experienced global live event agents, ready to respond to your every need. Our business model is built around a single point of contact - a dedicated operations agent that is assigned to each customer. Your “Concierge” is available to guide you every step of the way, throughout the duration of your project – anywhere in the world. With other freight forwarders you have multiple contacts - one for customs, one for warehouse, one for ocean freight, etc. With Rock-it, your concierge coordinates all aspects of your shipment and reports back to you. When you have a question or problem, you make one phone call. Whether it be on-site presence or a call at 3:45 a.m., your concierge will be there. This means you have direct access to your agent’s cell phone and email, ensuring you receive the information you are seeking when you need it.