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Helen Jones | Rock-it Concierge

Hamilton the Musical to Puerto Rico




Full Production


(17) 45' containers & 767 aircraft


Door-to-door ocean freight, chartered air and trucking

Special Challenge

On behalf of customer Hudson Theatrical Associates, Rock-It Cargo provided door to door container load freight logistics for all production elements from the New York and New Jersey region to San Juan, Puerto Rico and back, air freight charter services from San Juan to San Francisco including all customs clearances needed for the import and export. After a change in venue happened mid-way through the load-in process, Rock-it had to facilitate ground trucking services within Puerto Rico from venue to venue.

The show faced many logistics challenges on the project including equipment coming from multiple shops along the East Coast, a tight load-in timeline in Puerto Rico, the show loading into a non-traditional venue (on a University campus), the need to quickly get production elements across the country after the Puerto Rico engagement and working in an area that was still in recovery from a major natural disaster. Production Manager Frank Swann works with Rock-it Cargo frequently and has come to trust our expertise to help navigate the plethora of logistics hurdles Hudson Theatrical Associates had on the project. Our team of Rockiteers worked closely with Frank to organize door to door logistics for seventeen 45 foot containers from the NY/NJ area, as well as bringing over a highly specialized Uninterrupted Power Supply from Florida. For load-in into Puerto Rico, Rock-it Cargo provided an onsite supervisor who worked with the production team and kept in close communication with the Rock-it team in the states. Together we were able to adjust our plan to reflect the real-time situation. The well thought out plan was invaluable as we were able to get ahead of schedule and get more gear on-site ASAP when faced with a service delay and needed to make changes to our trucking plans.

The Rock-it Cargo team supported production by coordinating with the local government import/export team to ensure the equipment did not face delays in customs and to minimize any fees the production might face. After finishing the initial load in, many factors outside of the production's control meant we needed to move to an alternate venue. To make matters worse, this had to happen on New Years and during the Three Kings holiday in Puerto Rico. Frank Swann called the Rock-it account rep on Christmas Eve to break the news and see if we could come up with a trucking solution. Without hesitation, the Rock-it team quickly pulled a plan together to make the move happen.

The final challenge for the show was getting to San Francisco after the two-week limited engagement in Puerto Rico. Hudson needed to get out of the theatre and into the new venue across the country in 72hrs. The most time-efficient option would be an air freight charter. Frank once again turned to Rock-it to provide brokerage service for the Boeing 767 air charter as well as organized door to door trucking from to/from the airports. For departure, Rock-it scheduled onsite crews to pack the equipment for the flight and oversee all the paperwork. The charter team took a pretty daunting task and made it manageable so that Frank could focus on other aspects of the production.

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